Privacy policy

Introduction and data controller

This privacy policy describes how Com'Ça, as data controller, collects and processes your personal data when you use the site www.com-ca.ch.

Data controller : Com'Ça
Address : Rue de Gruyères 41, 1630 Bulle, Switzerland
Email : info@com-ca.ch

Types of data collected

When you use our site, we may collect the following personal data:

Identification data : name, surname, email address, phone number — collected when you subscribe to the Garde-Manger newsletter or via the Zenchef reservation widget.
Connection data : anonymised IP address, device type, browser language, pages viewed, visit duration — collected in aggregated form by our audience-measurement tool.
Reservation data : date, number of guests, allergies and dietary requirements you indicate — processed by Zenchef on our behalf.
Gift card data : order details, amount, remaining balance, delivery method (PDF or postal mail) — processed by Mercoria on our behalf.

Purposes of data processing

We use your personal data for the following purposes:

Reservation management and preparation of your visit to the restaurant
Order processing and delivery of gift cards (PDF or postal)
Sending the Garde-Manger newsletter (4 issues per year), if you are subscribed
Anonymous audience measurement to understand how our site is used and to improve it
Compliance with our legal and accounting obligations

Legal basis

The processing of your personal data is based on the following legal grounds:

The performance of a contract to which you are a party (reservation, gift card order)
Compliance with a legal obligation (accounting and tax obligations)
Our legitimate interests in developing and improving our services (anonymous audience measurement)
Your consent for the processing of your data for specific purposes, in particular for the newsletter

Data recipients

Within our activities and for the purposes described above, your personal data may be shared with the following recipients:

Our authorised staff (chef, service team)
Zenchef (reservations) — zenchef.com
Mercoria (gift cards) — com-ca.mercoria.ch
Our hosting provider — technical data only
Administrative or judicial authorities when required by law

We ensure that these third parties provide sufficient guarantees regarding the protection of your personal data.

Retention period

Your personal data is retained for a limited duration, determined by the purpose of processing:

Order and invoice data (gift cards): 10 years (accounting and tax obligations)
Reservation data: retained by Zenchef according to their own retention policy
Newsletter subscribers: as long as you remain subscribed, then deletion on request
Browsing data (audience measurement): 13 months maximum

User rights

In accordance with the Swiss Federal Data Protection Act (FADP), you have the following rights regarding your personal data:

Right of access : obtain confirmation that data concerning you is being processed and request a copy
Right of rectification : have inaccurate or incomplete data corrected or completed
Right to erasure : request the deletion of your data in certain cases
Right to restrict processing : request restriction of processing under certain circumstances
Right to object : object to the processing of your data, in particular for marketing purposes
Right to portability : receive your data in a structured format to transmit it to a third party

To exercise these rights, you may contact us by email at info@com-ca.ch or by postal mail at our address mentioned above.

You also have the right to lodge a complaint with the Federal Data Protection and Information Commissioner (FDPIC) if you believe that the processing of your data does not comply with legislation.

Cookies and similar technologies

Our site uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that allow us to recognise your browser and collect certain information.

We use different types of cookies:

Technical cookies : necessary for the site to function (language preference, consent)
Analytics cookies : anonymously help us understand how you use the site so we can improve it

You may modify your cookie preferences at any time from our Cookies page or by configuring your browser. However, certain features may not be available if you refuse some cookies.

Data security

We implement appropriate technical and organisational measures to protect your personal data against destruction, loss, alteration, unauthorised access or disclosure.

These measures include in particular:

The use of security protocols (HTTPS / TLS) for all data transmissions
Restriction of access to personal data to authorised persons only
Regular backup procedures
Periodic security audits

Although we do everything possible to protect your data, no security system is totally infallible. We therefore cannot guarantee absolute security.

10.

Changes to the privacy policy

We reserve the right to modify this privacy policy at any time. Changes take effect upon publication of the new version on our site.

We encourage you to check this page regularly. In the event of substantial changes, we will inform you by appropriate means.

11.

Contact

For any question regarding this privacy policy or to exercise your rights, you may contact us:

By post : Com'Ça, Rue de Gruyères 41, 1630 Bulle, Switzerland
By email : info@com-ca.ch

Last update : 2 juin 2026.